GlassCraft Warranty

Our Warranty Department is here to help when you need it. In order to process your warranty in a timely manner, please CLICK HERE to download our Warranty Claim Form.

The Warranty Claim Form is in an interactive PDF format. Fill out all of the requested information and save the form to your computer.

When you have all of the pertinent information, please email the Warranty Claim Form to:

You may also contact our Warranty Department by phone at 800-766-2196 (Mon to Fri 9 am - 5 pm CST).

A GlassCraft Warranty Representative will contact you within 48 hours after submittal by either phone or email.

In order to proceed with your claim GlassCraft Door Company requires digital photos of the defect. For all warranty claims, pictures of the elevation where the door is installed are required. Make sure to attach the appropriate photos in the same email with your Warranty Claim Form to help expedite the process.

The term "warranty" refers to products that have already been installed at the jobsite. This includes both exterior and interior applications. If the product has not been installed, please contact the retail location where the product was purchased.

Return Policy: Standard returns are subject to evaluation and approval. Please contact GlassCraft's After Sales Dept. by emailing or calling 800-766-2196. Processing of requests will begin once GlassCraft has all necessary information.

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